Human Services and Professional Development


This course, designed for Managers, Junior Managers and Admin Staff, will help foster a positive work environment.

It will teach your staff how to lead with their strengths and balance their lives and work in a way that sees them succeed on both fronts.

The following courses are available:

  1. Career mapping and Succession planning
  2. Effective Performance Management
  3. Developing Effective Performance Management Tools
  4. Effective Time Management
  5. Managing Traumatic Events
  6. Operating Unionized Environments
  7. Effective Communication
  8. Post-Incident Stress Debriefing
  9. Post Pandemic Support – Building Back Better
  10. Strength –based Management
  11. Work-Life Balance
  12. Developing your supervisory skills

Module TitleBrief DescriptionDeliverables
Career mapping and Succession PlanningCreating strong, loyal staff• Learning to provide relevant and effective career advice and planning to staff to grow and excel within the organization
Effective performance managementBuilding stronger, more effective staff via performance management• Developing practices that bring the best out of your staff through performance appraisals and practices
Developing Effective Performance Management ToolsAccurately measuring your staff’s performance• How to create the tool as a leader in an organization and how to track and follow your progress as a staff member
Effective Time ManagementBuilding efficient workplaces• Learning tools and tricks to focus your energy on the right things at the right time
Managing Traumatic EventsUnderstanding empathy within organizations during Traumatic Events.• Discussing healthy practices for organizations to approach and deal with traumatic events that impact staff and those around them.
Operating Unionized Environments (Barb, Rhonda)Understanding how to function successfully within a Unionized environment.• Learning the differences between Unionized/Non-Unionized workplaces
• Different expectations, different reporting, difference processes.
• Being able to bridge those gaps into cohesive organizations on the same page from management to staff
Effective CommunicationBuilding a stronger, and more cohesive organization through effective communication• Learning do’s and don’ts of communication:
• Perceived messaging vs intended messaging
• Creating environments where respectful communications flow both ways.
Post incident Stress DebriefingConceptual and practice model of CISD, low impact debriefing, creating internal CISD capacity• Critical Incident Stress Debriefing in high stress environments (CISD)
Post Pandemic Support Building Back BetterBE better to build back better• Who is at the table?
• Where are we now?
• What does better look like?
• How to get from here to there
• Keeping better “better” – how to stay the course
• Knowing when to course correct
Strength-based ManagementGetting the most out of your staff while strengthening those relationships• For managers, juniors and those wanting to improve their position within an organization
• How to play to your strengths, how to recognize the strengths of your staff
Work-Life BalanceBeing the best “You” for yourself and those in your life• Recognizing balance issues
• The benefits of balance/ the downsides to a lack of balance
• Understanding how this impacts yourself, your family and those around you.
• Mental health benefits
Developing your supervisory skillsCreating a better future through better leaders within your organization• Improving the skills of supervisors and preparing staff to be effective supervisors (in coordination with career mapping)